ANNA’S BOUTIQUE PRIVACY POLICY
 
Effective Date: October 2025

1. INTRODUCTION
 
Anna’s Boutique (“Anna’s Boutique”, “we”, “us”, or “our”) is committed to protecting your privacy and ensuring that your personal information (“Personal Information” or “PI”) is collected, used, and stored responsibly.
 
This Privacy Policy explains how we handle your PI when you shop with us in-store or online, engage with us through our website, social media, or other communication channels, and outlines your rights regarding your data.
 
By interacting with Anna’s Boutique, visiting our website, or engaging with our social media platforms, you agree to the terms of this Policy.
 
2. SCOPE
 
This Policy applies to all individuals (“you”, “your”) whose personal information we collect, regardless of how it is provided — whether through our stores, website, email, phone, or social media platforms.

3. WHAT PERSONAL INFORMATION WE COLLECT
 
The personal information we may collect includes (but is not limited to):
• Your name and surname
• Contact details (email address, phone number, or postal address)
• Delivery or billing address (for online purchases)
• Payment details (processed securely through third-party payment gateways)
• Order and purchase history
• Preferences such as size, style, and location
• Any information you choose to share when contacting us or subscribing to our newsletters
 
We only collect the minimum information necessary to provide you with our products or services.

4. ACCEPTANCE
 
By purchasing from Anna’s Boutique, using our website, or subscribing to our mailing list, you acknowledge that you have read and understood this Privacy Policy and agree to the terms herein.
 
If you are under 18 years old, parental or guardian consent is required before engaging with our services or making a purchase online.
 
5. WHEN WE COLLECT YOUR PERSONAL INFORMATION
 
We collect your personal information when you:
• Shop at our stores or online
• Create an online account or subscribe to our mailing list
• Contact us for customer support or general inquiries
• Follow or interact with us on social media
• Participate in promotions, giveaways, or events
• Apply for a position at Anna’s Boutique
 
We may also receive limited information from trusted service providers, such as delivery or payment partners, to help us complete your purchase or enquiry.
 
6. USE OF COOKIES
 
Our website uses cookies — small text files that help us improve your browsing experience.
 
Cookies allow us to:
• Remember your preferences and shopping cart contents
• Analyse website usage to improve design and functionality
• Offer you a more personalised shopping experience
 
You may choose to disable cookies in your browser settings, but certain website features may not function correctly without them.
 
7. WHY WE PROCESS YOUR PERSONAL INFORMATION
 
We collect and process your information to:
• Process and fulfil your orders
• Communicate updates, promotions, or new collections (if you have opted in)
• Improve our website, customer experience, and services
• Comply with legal or regulatory requirements
• Prevent fraud and ensure the security of our systems
 
We will only use your PI for the purpose for which it was collected and in accordance with South African data protection laws (including the POPI Act).

8. SHARING YOUR PERSONAL INFORMATION
 
We respect your privacy — we do not sell or rent your information.
We may share your PI only with trusted third parties when necessary to provide our services, such as:
• Payment processors (for secure transactions)
• Courier and delivery partners (for order fulfilment)
• IT and website support providers
• Marketing and communication service providers (e.g., email newsletters)
 
These partners are bound by confidentiality agreements and may only use your information to perform services on our behalf.
 
We may disclose your information if required by law or to protect our legal rights.

9. STORAGE AND SECURITY
 
We take appropriate technical and organisational measures to safeguard your personal information against loss, misuse, or unauthorised access.
 
Your PI is stored securely on protected systems. Access is limited only to authorised employees and service providers who need it to perform their duties.

10. RETENTION AND DELETION
 
We retain your personal information only for as long as necessary to fulfil the purposes set out in this Policy or as required by law.
 
Once your information is no longer required, we will securely delete or anonymise it.

11. YOUR RIGHTS
 
You have the right to:
• Request access to the personal information we hold about you
• Ask us to correct or delete inaccurate information
• Withdraw consent for marketing communications at any time
• Object to the processing of your information in certain circumstances
 
To exercise these rights, please contact us at:
📧 info@annasboutique.co.za
 
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12. THIRD-PARTY LINKS
 
Our website or social media pages may contain links to third-party sites (e.g., courier tracking, payment gateways). We are not responsible for their privacy practices and encourage you to review their privacy policies separately.
 
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13. CHANGES TO THIS POLICY
 
This Privacy Policy may be updated from time to time.
The latest version will always be available on our website.
By continuing to use our services after changes are made, you agree to the updated terms.
 
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14. CONTACT US
 
If you have any questions, concerns, or complaints about this Policy or how we handle your personal data, please contact:
 
📧 info@annasboutique.co.za
🌍 www.annasboutique.co.za
📍 George | Hartenbos | Riversdale | Stilbaai | Hermanus